General Questions
Monitoring is a set of Scup searches, in which information is grouped and isolated from other monitorings.
"My monitorings" are monitorings that you created. "Monitorings to which I am a guest" are monitorings created by other users, to which you have been invited. You can be invited to be either an administrator or a user.
Item is every post found in a search.
They are the specific searches inside a given monitoring. I.E. when you tell the system to look for "nike" on Twitter, you will be creating a search.
Twitter, Facebook, YouTube, Vimeo, Flickr, Orkut, Google (Blogs, News and Alerts), Google Plus, Yahoo! Answers, Reclame Aqui, Wordpress, Slideshare, Foursquare, and RSS Feeds.
Yes. The Coverage addon is aimed at giving you return metrics. Which means it counts the number of followers of the user who posted something on Twitter and was captured by Scup; count how many times a blogpost captured by Scup was quoted in other networks (Twitter, Delicious, etc); count how many times a YouTube video captured by Scup was watched. Combining Filters and Tags, the addon can bring even more power to monitoring. An example is the possibility of creating a Filter in which, if there are any posts by a Twitter user with more than, let's say, 1,000 followers, that mention is tagged as, for example "influence". That way it is possible to get specific data on those users with more than 1,000 followers on monitor, reports, and relationship.
An addon is a set of Scup functions that are not included in the default accounts, but can be activated, unlocking extra functions on the tool. The Coverage addon has the objective of showing return data. Therefore, as a result, it is possible, for instance, to list the users with more followers in your monitoring and generate return graphics on Twitter (sum of followers of all those who mentioned the brand).
The export and item limit in your account is reset on a monthly basis, according to the date of purchase. I.E. if you purchased your plan on 11/10, the total of items in your plan will count until 12/9. On 12/10 the counting of items is reset. The items collected before this period are considered to be history and will not be included in the total of items or export.
Yes. To change e-mail and password, simply go to your panel and click "edit my data".
It is the quick access to your Scup plan purchase details, where you can see the number of active searches and the average consumption of items and export throughout the month.
Questions related to the Monitor
These are items collected by the system before a given search was created. Scup cannot guarantee that any items previous to a search creation will be collected; however, some items may appear in the monitoring.
It is a keyword previously registered in the monitoring, which can be applied to an item collected in the search, as to classify it. Tags organize the results and allow for specific metrics elaboration, by combining the word with an information.
Classification allows for defining each post as positive, negative and neutral, as well as for applying specific tags to each item collected. Just click on a classification to set it to the item.
A aba monitor serve para acompanhar o que estão falando da sua marca nas mídias sociais.
Você pode classificar os itens em positivo, negativo e neutro, assim como aplicar tags específicas em cada item coletado. Basta selecionar a classificação com o cursor para associar a informação.
Yes, you can filter the results using keywords, tags, classifications or time.
History is the compilation of every mention that a given person and/or website posted about your brand and was collected by Scup.
Yes. Simply click on the remove item or select the post and then apply the function "delete selected".
You must register a Twitter account on Scup and click "answer" on the collected item.
Just go to Configurations -> Accounts -> Add New Account and follow the same step-by-step.
O Scup segue a regra de DM do Twitter, ou seja, é possível caso o usuário esteja seguindo o seu perfil. Para isso basta adicionar d seguido do perfil sem o @. Por exemplo, uma DM para o perfil do @scup_ ficaria da seguinte forma: d scup_
The item will be ignored by one of the searches. This way the data is kept uniquely, making the organization, accompaniment, and report generating easier. The downside is that this item is ignored in one of the searches and will not be present in this search's specific statistics.
Doubts about the Relationship section
It is possible to visualize users who have mentioned your keyword the most or filter them by influence (coverage in Blogs, Twitter, YouTube, Vimeo, and Slideshare).
You can export gross data from the 5,000 first users in the list in CSV format.
To know who is talking about your brand.
Issues related to Publication
You can register Twitter, Facebook, and YouTube accounts for publishing using the tool.
Yes, you can answer Twitter users through Scup. To do this you need to register an account in the tool.
This can happen in two situations: either you have not registered a Twitter account or you are trying to answer to a kind of commentary that does not support answers, e.g. a headline shown in Google News does not support answers through Scup. E.g.:
Questions about Reports
The statistics trace the search results metrics. That way you can see the results in graphics and follow the change through the monitoring.
The best way to do this is to create a new monitoring for each competitor. Set these monitorings with the fonts and keywords you want. Then, in the "statistics" tab, just access "monitoring comparison" and compare your brand's monitoring and your competitor's.
Doubts about Settings
Yes. In order to pause, delete, or add a new search you must complete the action in the search panel in "Configurations" -> "Searches".
In order to delete a registered account in the tool, simply go to "Configurations" -> "Accounts" and click on the "delete" icon.
Rules are automatic actions, taken by the system, based on criteria given by the user. I.E. "classify as positive all items which contain the word 'good'"
To create rules, simply go to "Configurations" -> "Rules" ->"Add New Rule". Follow the instructions and click "Add".
Yes, you can invite people and set the degree of participation of the collaborators within the monitoring. Simply go to "Configurations" -> "Collaborators" and send an invitation to the collaborator.
About the Academic Plan
Yes, you can register searches, tag and polarize items, access reports and export the items. What changes is the quantity of items and searches, which is 6 (six) searches and (1,000) items.
Yes To renew your account on the Academic Plan, send an email to academico@scup.com.br stating why you want to renew your account.
If you do not have an academic e-mail, simply request to the administration of his university a letter stating your registration, period, and which subject you are studying.
Once your registration is accepted, you will receive an email letting you know that you have access to your account in Scup, and you can start using the Academic Plan.
As the amount is limited, we ask that you inform a large amount of information to avoid being unfair and deprive people who really need the plan to perform any academic work.
No, the Academic Plan is designed exclusively for student ends. For business purposes, we suggest that you try our trial. If we detect the use of an academic plan for commercial purposes, the account will be blocked.
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